PRIVACY POLICY

Last updated: September 2026

Woofing Wild respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and your rights regarding your personal data.

Who we are

Woofing Wild provides dog training, behaviour support, dog walking and related canine services based in Hayle, Cornwall, with services available across Cornwall and Devon and online support across the UK.

For the purposes of UK data protection law, Woofing Wild is responsible for the personal information we collect and process.

Contact details

Woofing Wild
Hayle, Cornwall, UK
Email: elsawoofingwild@gmail.com
Telephone: 07576 188708

Information we may collect

When you contact us, make an enquiry, book a service or become a client, we may collect information including:

Your name
Email address
Telephone number
Home address where required for providing a service
Emergency contact information
Information about your dog, including their name, age, breed, health, behaviour and training history
Veterinary information where relevant to the service we provide
Booking and appointment information
Payment and transaction information
Messages, emails and other correspondence with us
Photographs and videos where appropriate
Information submitted through forms on our website
Technical information collected when you use our website, such as cookies and basic website analytics

We only aim to collect information that is reasonably necessary for providing our services, communicating with you, operating our business or meeting our legal obligations.

How we use your information

We may use your personal information to:

Respond to enquiries
Arrange consultations, training sessions, walks, classes and other services
Manage bookings and client accounts
Contact you regarding your dog or booked services
Develop appropriate training or behaviour recommendations
Maintain records relating to the services we provide
Communicate with veterinary or other relevant professionals where appropriate and authorised
Process and maintain records of payments
Send service updates and important business information
Send marketing communications where you have consented or where otherwise permitted by law
Improve our website and services
Meet insurance, accounting, legal and regulatory requirements
Protect the welfare and safety of dogs, clients, staff and members of the public

We will not use your personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis.

Our legal basis for using your information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract — it is necessary to provide a service you have booked or to take steps at your request before providing a service.

Legitimate interests — it is reasonably necessary for operating and protecting our business, communicating with clients, maintaining appropriate records or improving our services, provided those interests do not override your rights.

Consent — you have specifically agreed to us using your information for a particular purpose.

Legal obligation — we need to process or retain certain information to comply with the law.

Where we rely on consent, you may withdraw that consent at any time.

Information about your dog's health

As part of our training, behaviour and walking services, we may ask for information about your dog's health, medication, veterinary history, injuries or physical wellbeing.

This information relates to your animal rather than your own medical information, but we still treat it responsibly and only use it where relevant to the services we provide.

Where appropriate, we may recommend that you speak to your veterinarian or another qualified professional.

We will only communicate directly with your veterinary practice or another professional about your dog where we have an appropriate reason and permission to do so, except where disclosure is otherwise required or permitted by law.

Payments

Where payments are processed through a bank, payment provider, website platform or other third-party service, that provider may process your payment information according to its own privacy policy.

Woofing Wild does not intentionally store full debit or credit card details unless this is specifically required and handled through an appropriate secure payment system.

Photographs and videos

We may take photographs or videos during training sessions, walks, classes or other Woofing Wild activities.

These may be used for training purposes, progress monitoring or, where we have an appropriate lawful basis or permission, marketing and social media.

Where consent is required, you may withdraw that consent for future use by contacting us.

Withdrawal of consent does not necessarily require us to remove material that was lawfully used or published before consent was withdrawn, although we will consider reasonable requests.

Marketing

We may occasionally contact you about Woofing Wild services, events, classes or other relevant updates where you have consented to receive marketing or where we are otherwise legally permitted to do so.

You can ask us to stop sending marketing communications at any time.

Service-related communications — such as changes to a booking, safety information or information necessary to provide your service — are not marketing communications.

Sharing your information

We do not sell your personal information.

We may share limited information where reasonably necessary with trusted third parties involved in operating our business, such as:

Website and booking providers
Payment processors and banks
Accountancy or professional service providers
IT and communications providers
Veterinary or canine professionals where appropriate and authorised
Insurers, legal advisers, regulators or authorities where necessary

Third parties should only receive the information necessary for their role and must handle personal information appropriately.

We may also disclose information where required by law or where reasonably necessary to protect legal rights, safety or welfare.

How long we keep your information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on why it was collected, our legal and insurance obligations, and whether it may reasonably be required in connection with the services we have provided.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where reasonably practicable.

Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no internet, email or electronic storage system can be guaranteed to be completely secure.

Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve the user experience.

Some cookies may be essential for the website to function, while others may relate to analytics or other optional features.

Where required by law, non-essential cookies will only be used with your consent.

You can also manage cookies through your browser settings.

Your data protection rights

Under UK data protection law, depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where we rely upon consent

Some of these rights are subject to legal exceptions.

To exercise your rights, contact us at elsawoofingwild@gmail.com.

We may need to verify your identity before fulfilling certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we have an opportunity to address them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Third-party links

Our website may contain links to other websites or services.

Woofing Wild is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, legal requirements or the way we process personal information.

The latest version will be published on our website with the date it was last updated.

Contact us

If you have any questions about this Privacy Policy or how Woofing Wild handles your personal information, please contact:

Woofing Wild
Hayle, Cornwall
Email: elsawoofingwild@gmail.com
Telephone: 07576 188708